CUSTOMER SERVICE

Made to order

 

All designs are lovingly handmade to order. We aim to make my pieces the same or next day, but in busy periods, such as Christmas, please allow 5-10 working days for your items to arrive. If you would like a rough estimate as to when your piece should arrive do not hesitate to get in contact.

 

 

 

 

Personalise your order

 

If you would like a different length chain, a different finish (eg. matt, high shine, oxidised, gold plated) email info@trynka.co.uk to place your order. Some personalised changes will incur an extra charge. Here is a list to give you an idea of pricing

18kt Gold plating:       £10.00

Oxidised finish:            £3.00          

Longer chain:               £0.50 per extra inch.

 

 

 

Returns & exchanges

 

If you are not completely satisfied with your item, send it back within 14 days of receipt and we will offer a refund (-p&p) or exchange.
 


Repairs 

 

If your piece breaks owing to a fault we will fix it at no extra cost to you. If your piece becomes damaged due to wear and tear, we can assess the issue and in many cases, repair it either for free, or for a small cost.