Terms of Use & Privacy Policy

 

TERMS OF USE

SECTION 1: PURCHASING

Products on www.trynka.co.uk are subject to availability and change without notice

The Customer must be a legal adult in their respective domestic countries and therefore able to enter into a binding agreement with TRYNKA.

By completing the purchasing procedure online, the Customer’s order will be regarded as a binding offer of purchase under the terms of use.

 

SECTION 2: PRICE

Prices listed are inclusive of VAT and are the full RRP. They are subject to change at any time without notice

Postage and Packaging is based on Royal Mail first class signed for service and is likewise subject to change without notice

The customer is expected to pay the price quoted at the point of purchase

TRYNKA reserves the right to hold Sales and Discounts at liberty

 

SECTION 3: LEAD TIMES AND DELIVERY

TRYNKA aims to fulfil UK delivery of products purchased through the TRYNKA website within 5 working days. During busy periods, this may extend to 10 working days.

‘Working days’ are defined as Monday-Friday. Weekends and UK Holidays are not inclusive.

Special orders made via the contact form or email will be fulfilled within 8 weeks.

Lead time on wholesale orders are agreed upon on a case-by-case basis.

All deliveries are tracked using Royal Mail’s ‘signed for’ service. TRYNKA will provide a tracking number on request. Customers can request a tracking number by emailing info@trynka.co.uk with details of their purchase.

Using a ‘signed-for’ service means that purchases are insured in transit. In the instance where an item is lost or damaged in transit, the customer is entitled to a full refund of exchange.

 

SECTION 4: REFUNDS AND EXCHANGES

A full refund or exchange is available to customers within 14 days of receipt of the purchase.

This right is exercised by sending the product(s) to TRYNKA by recorded mail, and sending accompanying information about the purchase.

Refunds will be fulfilled by crediting the account which was used for the purchase. This is done via PayPal.

Sale items are non-refundable.

 

SECION 5: FAULTY PRODUCTS

The customer contact TRYNKA about the faulty item within reasonable time after the defect was discovered.

Products are deemed ‘faulty’ if they deviate far from what the customer can legitimately expect based upon the information provided by TRYNKA.

The customer can claim repair, refund, compensation or exchange. TRYNKA has primarily the right to offer repair or exchange if it can be made without additional cost or unreasonable time for the customer.

 

SECTION 6: CONTACT

For questions, clarifications, complaints or anything else relating to the above, please contact info@trynka.co.uk with ‘TERMS OF USE’ as the subject header, or mail TRYNKA, 7 Franklin Drive, Maidstone, Kent, ME14 5SY.

 

 

 

 

PRIVACY POLICY

 

SECTION 1: PERSONAL DATA

Personal data, such as (email / telephone / full name) may be submitted to TRYNKA by members of the public in the circumstances listed below:

i. Upon purchase of an item at www.trynka.co.uk

ii. Upon registering to the TRYNKA mailing list,

iii. Through TRYNKA’s social media channels.

4. For prize fulfilment purposes through the website or social media channels

Any such data is kept entirely confidential, and never will be sold or distributed to any third party. With permission from the submitter, TRYNKA may post names through social media channels for announcement or information relating to promotional contest.

Upon signing the TRYNKA Mailing list, you give permission for TRYNKA to send you emails relating to store information, new products & promotions.

Personal data retrieved elsewhere on TRYNKA’s website is used exclusively to fulfil delivery of purchases

By providing personal data you automatically consent to its use in the above scenarios.

You may withdraw your consent for us to contact you by using the “unsubscribe” link at the bottom of mailouts, by contacting TRYNKA at info@trynka.co.uk, or by mailing TRYNKA, 7 Franklin Drive, Maidstone, Kent.

 

SECTION 2: PAYPAL

Online transactions at www.trynka.co.uk are processed through PayPal. A full outline of their privacy policy can be viewes here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full#4

 

SECTION 3: LINKS

When you click on links on our www.trynka.co.uk, they may direct you away from our site. TRYNKA is not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Likewise, links directing to our site have their own privacy statements and are not affiliated with the TRYNKA brand.

 

SECTION 4: SECURITY

TRYNKA takes all reasonable precautions to ensure personal information is protected and is not inappropriately misused, lost, altered or disclosed.

 

SECTION 5: COOKIES

TRYNKA never uses spyware or installs spyware onto your computers.

TRYNKA puts small files (aka ‘cookies’) onto your computer to collect information about how you browse the site.

 Cookies measure how you use the website so that the website can be updated to improve usability

TRYNKA does not use cookies to identify you personally

Find out more about how to manage cookies here: http://www.aboutcookies.org/

 

SECTION 6: MINORS
Trynka.co.uk is not marketed at minors (under the age of 18) and does not knowingly gather information from children under the age of 18.

 

SECTION 7: CHANGES TO THIS PRIVACY POLICY

TRYNKA reserves the right to alter this Privacy Policy at any time. Changes to the policy will take immediate effect upon being posted in this part of the website. TRYNKA will notify you of any recent amendments / updates at the top of this page.

 

SECTION 8: CONTACT

For questions, clarifications, complaints or anything else relating to the above, please contact info@trynka.co.uk with ‘PRIVACY POLICY’ as the subject header, or mail TRYNKA, 7 Franklin Drive, Maidstone, Kent, ME14 5SY.

 

 

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